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Utilizing These 5 Data Points Can Assist Retailers in Meeting Changing Consumer Expectations

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A survey by consulting firm AlixPartners reveals that shoppers expect consistent pricing online and in-store, increased product availability in shops, and fast and free delivery. Retailers are advised to focus on providing a seamless experience and ensuring the right products are in the right place to meet consumer demands. Other key findings include the importance of consistent pricing, minimal interaction with salespeople, free and fast shipping, and reevaluating the value of add-on services. Retailers must adapt to meet these expectations to retain customers and drive sales during the upcoming holiday shopping season.

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content highlights the importance for retailers to meet shoppers’ expectations for price consistency, product availability, and fast and free delivery, especially during the upcoming holiday shopping season. The AlixPartners survey provides valuable insights into consumer behavior, emphasizing the need for seamless online-to-in-store experiences and the impact of factors like consistent pricing and efficient shipping on purchasing decisions. Retailers are advised to focus on meeting these expectations to retain customers and drive sales, while also evaluating the effectiveness of add-on services in attracting and retaining customers.

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